Changelog

Follow new updates and improvements to Viqal.

September 14th, 2026

Viqal Changelog — Week of September 14, 2026

Here are the latest updates to Viqal.

Guest Experience Enhancements

  • Test Guest Journeys (All accounts): You can now test an entire guest journey directly from the dashboard. Go to Automation → Guest Journey → Test Journey to send all scheduled messages in one test run, with a few seconds between each message, so you can review every template at once.

  • Guest Segmentation (Opera): New segmentation options are now available in Journeys and Campaigns, using additional guest information for more targeted communication. Currently available for properties connected to Opera. Support for additional PMSs is coming.

  • Group Bookings (Opera): Guests in a group booking can now invite other members of their group to access the Viqal assistant. Add the Group Booking template from the Template Library and trigger it in a Guest Journey for bookings where Party is greater than 1. The main booker can then share the message with the rest of the group, who can access the assistant through a one-click link. Currently available for properties connected to Opera. See below the template available in your template library.

Administrative Improvements

  • Adding a team member: Invite team members, assign their role, and control which properties they can access directly from Settings → Team. Choose from Operator, Manager, or Admin access depending on what each team member needs to do. Only an Admin of the account can add people and can change the Role for other members.

Explore more Viqal use cases

You can also use Viqal to automate common guest communication workflows:

Write a comment...

July 21st, 2026

New

Viqal Dashboard upgrade (phase 1): more messaging power and sharper targeting

Viqal's new look

Log in today and Viqal looks different. We've given the dashboard a full redesign: cleaner, quicker to get around, and everything you already set up is right where you left it.

The new look is the easy part. The bigger news is how much more you can do now.

More freedom in how you reach guests

Proactive messages have grown into something bigger. You build a message once as a Template, then put it to work in two places: a Guest Journey that runs on its own, or a one-off Campaign.

  • Templates come in far more formats now. Plain text, photos, buttons, carousels, lists, surveys and more, with room for real calls-to-action and richer content.

  • Guest Journey is the new home for proactive messages. It reaches guests automatically at more points across their stay, with better targeting behind it.

  • Campaigns let you send a one-off message to a group you pick: a promotion, an event invite, a seasonal hello.

How templates feed into Guest Journey and Campaigns

Build your own message types

Templates now come in far more formats, and you build them yourself, no developer needed. Plain messages, photos, files, and interactive types your guests can tap, swipe, or fill in. A few examples:

  • Ask guests their expected check-in or check-out time with a tappable list. No typing for them.

  • Run a review flow: one message with three buttons (great, okay, poor). Anyone who taps “great” gets a follow-up with your Google review link.

  • Show room upgrades or local experiences as a carousel guests swipe through, each with a photo and a book button.

  • Send a location pin, a file, a call-to-action button, a multi-product list, and more.

Ten formats in total, across plain, interactive, and specialised types.

Template library

A new library of pre-built templates for the most common guest interactions, so you can switch on proven flows in seconds instead of building from scratch. Available now:

  • Guest registration

  • Expected arrival time

  • Expected departure time

  • Service request

  • Late checkout request

  • Early check-in request

  • Invoice / folio

  • Maintenance request

  • Add other members in a group booking

Sharper targeting

  • Better segments. You can now filter guests on a lot more, including live PMS states you couldn't touch before, like who's checked in or checking out today. The right guests hear from you, and no one else does.

That's Phase 1. There's more on the way, new channels and features, and it'll all build on the same templates and journeys you're setting up today.

Write a comment...

June 4th, 2026

Faster AI and a more reliable guest database

  • Upgraded AI engine — moved to the latest OpenAI engine for faster, more reliable guest replies.
  • More reliable guest data — fixed a rare timing issue when adding guest data, so records stay accurate under load.
Write a comment...

May 22nd, 2026

PMS and language improvements

  • Clearer PMS logs — improved behind-the-scenes logging means faster resolution when something needs attention.
  • Translation for anonymous guests — the public assistant now translates for anonymous website guests too.
  • More accurate room access — key validation now uses your venue’s timezone instead of the server’s, so access windows are always right.
Write a comment...

April 28th, 2026

Check-in/out controls and better translations

  • Check-in/out toggle — turn check-in and check-out messaging on or off to match how your property works.
  • Deposit policy in your own words — set your deposit policy as free text, exactly how you word it for guests.
  • More natural translations — guest message translations now factor in hospitality context for a warmer, more natural tone.
Write a comment...