Use cases

Automate specific workflows and use cases

Set or change your booking confirmation messageThis is the one template that comes pre-made for you. It is ready to go the moment you are set up, so you can test it straight away or simply let it run for real guests exactly as it is. Nothing needs building first. When you want to make it your own, you can amend the wording or replace it entirely at any time, as shown below.
Handle a guest message forwarded to your team inboxMost guest questions are answered automatically by your AI assistant. When the AI cannot help, or when a guest asks to speak to a person, it forwards the conversation to your team inbox and tells the guest that someone will take over. This article shows you how to spot those conversations, reply as a member of staff, and hand the guest back to the AI when you are done.
Proactively reach guests throughout their stayGreat guest communication does not wait for guests to ask. With Viqal you can reach out automatically at the right moments, from the minute they book to after they check out. This article explains what to send at each stage of the stay, so you save your team time, lift the guest experience, and open up upsell opportunities, all on WhatsApp.
Send a one-off marketing campaignA campaign is a single message sent to a group of guests at one moment in time. Use it for anything timely: a weekend promotion, an event invite, a seasonal offer, or an announcement. This article explains when to use a campaign and how to create one.
Set up a guest feedback flow in WhatsAppThe guest feedback flow asks every guest how their stay went, then sends them somewhere different depending on their answer. Happy guests get a link to leave a public review. Unhappy guests get a private form instead, so you hear about the problem before it becomes a review. This article shows you how to set it up.
Guest registration card in WhatsAppThe guest registration card collects everything your front desk would normally ask for on arrival, before the guest gets there. Guests fill it in on WhatsApp in a few minutes, so check-in becomes handing over a key rather than filling in a form at the desk.
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