Finding, filtering and bulk actions
Search, filter and tag contacts, and act on many at once.
Written By Bram Haenraets
Last updated 2 days ago
The Contacts list is built to slice quickly — find a person, or narrow to a segment and act on all of them together.
Search
Search by name, email, phone or tag. The list filters as you type.
Status tabs
Switch between All, In-house, Arriving, Past guests, Non-guests and Archived. Archived contacts are hidden from the other tabs.
Filters
Tags — narrow to one or more tags (for example, "Loyalty" or "VIP").
Opt-in status — show only contacts opted in on WhatsApp, SMS or Email.
Use Clear filters to reset everything at once.
Tags
Tags are labels you apply to contacts to group and segment them — for example VIP, Loyalty or Press. In V1 you manage tags manually.
Apply a tag — from a contact's profile (more actions → Manage tags), or to many contacts at once with the bulk Add tag action.
Filter by tag — narrow the Contacts list to one or more tags (above).
Segment with tags — target a Guest Journey step or a Campaign at a tag.
Reading a row
Each row shows the contact's name and language, phone and source, their status and stay dates, their tags, their per-channel opt-in (WhatsApp / SMS / Email), and when they were last contacted.
Bulk actions
Tick the checkbox on one or more contacts and an action bar appears:
Add tag — tag everyone selected at once.
Export — download the selected contacts as a CSV.
Archive — move them out of your main list (reversible).