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Guides for setting up Viqal, automating guest messaging, and running your team inbox.
Getting Started
Get set up and sending — connect your property, channels and team.
Messaging Automation
Reach out to guests automatically — Guest Journeys, Campaigns, and the Templates they use.
Your AI Concierge
How the AI replies to incoming guest messages — answers, escalation, and active/paused states.
Team Inbox
Handle live conversations yourself — replies, handovers, and what the AI does for you.
Offers & Upsells
Set up offers and upsells, and send them to guests at the right moment.
Property Setup
Configure your property — rooms, amenities, policies, languages, variables, and the knowledge your AI draws on.
Guests & Contacts
Manage guest profiles, stay context, and the data Viqal uses to personalise messages.
Channels
Set up and manage the channels guests reach you on — WhatsApp, RCS, SMS and email.
Account & Admin
Run the account — team, billing, channel delivery and logs.
Use cases
Automate specific workflows and use cases